Patton-electronic SMARTNODE 4552 Manual do Utilizador descarregar pdf (Página 10)

SmartWare GUI Quick Start Guide

A.0 Customer and Technical Support

If you contact Patton support, you should have some system information ready to help us better help you. This

information allows us to quickly identify what product you are using and how it is conﬁgured. Therefore, we

integrated a “system report” page that collects all relevant information and presents it to you on one web page.

Click on “Support” to access this page – the page also gives you instructions on where to send the report.

Figure 8.

Request for Support page

Toll-Free VoIP support: call sip:[email protected] with a VoIP SIP client

Online support: www.patton.com

E-mail support: [email protected]—answered within 1 business day

Telephone support:

•

Standard: +1 (301) 975-1007 (USA), Monday–Friday: 8:00 am to 5:00 pm EST (1300 to

2200 UTC/GMT)

•

Alternate: +41 (0)31 985 25 55 (Switzerland), Monday–Friday: 8:00 am to 5:00 pm CET (0900 to 1800

UTC/GMT)

Fax: +1 (253) 663-5693 (USA) or +41 (0)31 985 25 26 (Switzerland)

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Patton-electronic SMARTNODE 4552 Manual do Utilizador Página 10